Reading Usable Help
@UsableHelp on Twitter
Gordon R. Meyer
Is your documentaton meant to be read?
When documentation and help moves to the web, it inevitably picks up attributes that are common to web sites. However, many (if not most) web sites are primarily designed for purposes other than reading. (Advertising and branding are two examples.) Writer Ben Brooks, in The Design of a Site Meant to be Read, examines some popular sites and measures how they treat their content. It's an interesting approach, and you might consider that if it were applied to documentation, how your own publications fare?