When do you use the help?

Anyone who creates help systems or manuals for a living must come to grips with the canard that "nobody reads the documentation." If you're not in this business, imagine for a moment what it must be like to have your life's work tossed aside, ignored, and generally derided by others.

But is this even true? Does nobody read the help? Find out in Help is the Last Resort.

Posted: July 13, 2002 link to this item, Tweet this item, respond to this item