Qualities that users value

Marco Arment, author of the excellent Instapaper, writes about his study of customer reviews in the App Store. Of the highest reviews, the word "simple" is one of the most frequently used. The most interesting word among the harshest reviews is "useless." Does your documentation reinforce simplicity and the purpose of the product?

Posted: May 29, 2012 link to this item, Tweet this item, respond to this item