Reading Usable Help
@UsableHelp on Twitter
Gordon R. Meyer
Web 2.0 and humor
Nick Bradbury writes Funny Error Pages Suck and explains how misplaced humor can serve to upset customers.
No, it's not funny when a site you're relying on to do your job or communicate with others goes down. I don't know about you, but I wouldn't want my operating system, word processor, or development tool to tell me jokes when they crash.
Thanks to Brent Simmons for the link.