Reading Usable Help
@UsableHelp on Twitter
Gordon R. Meyer
The multiple roles of documentation
Whitney Quesenbery's New Life for Product Documentation at UX Matters reinforces key principles that are already familiar to practicing minimalists, but it also offers important insights into less-familiar reasons that people use manuals. For example, customers might download a PDF of the manual, prior to purchase, in order to asses the product's usability.