Misery loves company

Mark Hurst's This Is Broken aims to make businesses aware of their customer experience failings and how to address them. It's a site sure to make technical writers feel better about their own work, whether because they'll find errors similar to those they've committed, like this puzzling Windows XP error message, or such egregious examples of design flaws that render any documentation mistakes quite minor.

Posted: January 23, 2005 link to this item, Tweet this item, respond to this item