A checklist for modern Help

Michelle Corbin, writing Design Checklists of Online Help at WritersUA, begins with the premise, rightly so, that the difference between onscreen documentation and embedded user assistance is a distinction that is common among technical writers, but is often transparent to customers. The article is also ripe with references that will be useful for writers who need "authoritative" justifications for changing their documentation approach to include best practices for navigation, content considerations, format, and organization.

Posted: November 24, 2004 link to this item, Tweet this item, respond to this item