Confusion -- The gift that keeps on giving

James Gorman, writing for the New York Times in The Getting Is Over; The Confusion Just Starting:

"After the silicon chip was invented, digital electronic gadgets took over the marketplace, bringing joy to the economy. But in a disastrous unintended consequence, this boon to retailers also created the ubiquitous instruction booklet."

As a technical writer, it saddens me to hear my life's work described as a "disastrous unintended consequence". (Not that I think Gorman is wrong, mind you.)

Thanks for the pointer, Mobile Whack.

Posted: December 29, 2003 link to this item, Tweet this item, respond to this item