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Gordon R. Meyer
Confusion -- The gift that keeps on giving
James Gorman, writing for the New York Times in The Getting Is Over; The Confusion Just Starting:
"After the silicon chip was invented, digital electronic gadgets took over the marketplace, bringing joy to the economy. But in a disastrous unintended consequence, this boon to retailers also created the ubiquitous instruction booklet."
As a technical writer, it saddens me to hear my life's work described as a "disastrous unintended consequence". (Not that I think Gorman is wrong, mind you.)
Thanks for the pointer, Mobile Whack.